Samsung officials must be sick and tired of hearing the words “faulty batteries”. According to Android Authority, the tech giant is responding to complaints by users that the Galaxy Note 8 is refusing to charge after the batteries go flat (nowhere near as dangerous as the explosive Note 7 debacle, but a cause for concern nonetheless).
The faulty batteries came into the spotlight after a number of users on Samsung’s Community Forums brought up the issue, saying that their phones won’t switch on after hitting 0%, effectively making the device one hell of an expensive paperweight. There’s even a video to prove it, which you can check out below:
But thankfully, it’s not as if Samsung is sitting by and doing nothing. A moderator by the handle of ‘SamsungMel’ is advising affected customers to return faulty phones for warranty replacements; stating that “this particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”
So it’s clear that Samsung is taking this matter seriously. What isn’t clear is how widespread the problem is, and if entire batches of Galaxy Note 8 devices have been compromised. It’s quite a shame for this to happen, really, considering that the Galaxy Note 8 is an excellent phone, and went some way to nursing Samsung’s reputation.
Still, it seems that this issue has mainly affected users in the United States, but if your Note 8 has stopped charging, you know what to do.
For more information, visit us.community.samsung.com.
Cover image: Samsung
